The claim involved substantial damage to the building and contents to a residential property.

Initially the Insurer and their loss adjusters raised various issues on policy liability and refused to pay the claim. After lengthy negotiations we were able to convince them the loss should be paid and their interpretation of the policy wording was incorrect. They reluctantly accepted the situation but attempted to maintain they could use their own approved builders to reinstate the damage. We did not accept this and were able to negotiate an agreed schedule of repairs and a substantial settlement figure leaving the Policyholder free to repair the property and undertake alterations.

The settlement was agreed in excess of £200,000

London | Medway | Kent | UK

Paul Turner Associates are based in Medway, Kent (nr London). We provide our insurance claims services throughout all of the UK.