IMPORTANT INSTRUCTIONS

1. For claims processing, all necessary documents have to be submitted. The list below is indicative and, depending the nature of the claim additional documents may be required in order to make a final decision.

2. From the moment all the documents are received, the Insurance Company will have 15 working days to give a response to the Insured towards the acceptance or refusal of the claim. If the Claim is accepted and a reimbursement note is issued in favour of the Insured, the Insurance Company is excluded of any liability in regards to the banking delays to make effective the wire transfer to the Insured account.

3. The submission by the Insured of the required documents needed to assess the Reimbursement request does not guarantee the approval of the claim.

List of Supporting Documents

• Driver’s License
• Repair Estimate
• Pictures of the affected areas (showing vehicle registration numbers of vehicles are involved)
• Fire Service Report (in the event of fire)
• Police report (in the event of theft or accident)

4. Same Day Claim Service - You can take advantage of Same Day Claims Service if your vehicle is unrepaired, driveable and the cost of repairs is GHC5,000 or less.
Kindly drive your vehicle to the Same Day Claims Unit at our Airport Branch after you submit this online form and supporting documents.

IMPORTANT NOTICE:

1. Incomplete reports will lead to delayed processing of your claim

2. The above list is merely indicative and in no way exhaustive. Supporting documents required depend on the nature of the claim and may vary from case to case

DRIVER'S DETAILS

VEHICLE DETAILS

THIRD PARTY DETAILS

CLAIM DESCRIPTION