IMPORTANT INSTRUCTIONS

1. For claims processing, all necessary documents have to be submitted. The list below is indicative and, depending the nature of the claim additional documents may be required in order to make a final decision.

2. From the moment all the documents are received, the Insurance Company will have 15 working days to give a response to the Insured towards the acceptance or refusal of the claim. If the Claim is accepted and a reimbursement note is issued in favour of the Insured, the Insurance Company is excluded of any liability in regards to the banking delays to make effective the wire transfer to the Insured account.

3. The submission by the Insured of the required documents needed to assess the Reimbursement request does not guarantee the approval of the claim.

List of Supporting Documents for Home Insurance

• Repair Invoice
• Purchase/Replacement Invoice
• Pictures of the damage building/contents
• Fire Service Report (in the event of fire)
• Police report (in the event of theft)

IMPORTANT NOTICE:

1. Incomplete reports will lead to delayed processing of your claim

2. The above list is merely indicative and in no way exhaustive. Supporting documents required depend on the nature of the claim and may vary from case to case