Our Alarm Center is available 24 hours a day to assist you. You can reach it in order to request for assistance by calling the following phone numbers:
CallingtotheEmergencyLine: +448452171379 Or writing us to: firstname.lastname@example.org
No, first you have to contact the Alarm Center. In case of extreme urgency you can go directly to a medical
Centre and call us as soon as possible.
Yes, as long as the treatment is an emergency and the treatment is on natural teeth. If the reason of your travel is to receive dental treatment, this would not be covered under any of our travel insurance policies.
No, the policy does not cover the country of residence of the ticket holder. It only covers the assistance claims
No, it is not necessary. During the assistance claim, the Assistance Centre will ask you to send a copy of your passport’s pages where the stamps of departure from your country and entering the foreign one shall be shown.
This is a fix amount you must pay, in every claim, in case it is applicable to the coverage. Please see the Policy
Summary for full details.
Your Policy Schedule will be provided by your local insurer. The policy states what benefits, limits and excesses you have, who is insured and any endorsements. For more information on each benefit please refer to your policy wording.
Report the theft or loss to the police within 24 hours of discovering it and ask them for a copy of the written declaration. If appropriate, report the theft or loss to your carrier, hotel or apartment manager, and ask them for a written report. If your baggage is damaged or lost whilst in the custody of the carrier please report this incident to them as soon as possible and obtain their written report.
Generally, this would be any injury or disease that the beneficiary suffered prior to the date of taking out this
Policy, even if it wasn’t diagnosed or known.
For any claim related to checked-in luggage or Delayed departure that directly involves the airline, you must place your claim to the carrier and get their reply as first step. Then, as second step you will call the Alarm Center and submit your claim for additional compensation according to the insurance policy wording. Relevant documents such as receipt of initial compensation paid by the airline carrier will be required in order to proceed.
No, not sufficiently well packaged or identified baggage, fragile baggage or perishable products, valuables, mobile phones, laptops, electronics, money, jewelry, debit/credit cards, cheques and any type of document are excluded from this cover.
Payments can be received either outside or inside the country of residence, but all claims must be submitted
No. Manual labour activities are a main exclusion of your policy. Please refer to the Manual Labour definition in the Terms & Conditions of the Policy.